The Australian Consumer Law (ACL) came into effect in 2011 and established a new code of rights for Australian consumers. One of its central provisions is that products have to be of acceptable quality, which means they have to be safe, durable and free of defects. If they’re not, you’re entitled to a refund.

We think that’s a pretty fair deal, but some players in the consumer marketplace seem to still be getting their heads around the details – especially the local sales team for the famed all-in-one kitchen machine Thermomix.

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