BE REWARDED FOR PLAYING BY THE RULES
10 Jan
09 Jan

More than 20,000 shoppers complained to the ACCC about consumer guarantees in 2016.

More than 20,000 shoppers complained to the Australian Competition and Consumer Commission about consumer guarantees in 2016, with more than a quarter reporting problems returning electronics and whitegoods to retailers.

As the Christmas period ends and Boxing Day sales wind down, the ACCC is reminding shoppers they have automatic guarantee rights that a product will work for a reasonable period of time under the Australian Consumer Law (ACL).

“We are concerned that businesses continue to misrepresent the rights of consumers when they try to return a faulty product,” ACCC Acting Chair Dr Michael Schaper said.

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29 Nov

Decorative Christmas Lighting – safety tips to keep you and your family safe during the holiday season

Christmas Tree Lights

  • check old Christmas lights before re-using them
  • test lights before installation
  • make sure the power is off when installing Christmas lights or changing bulbs
  • do not piggybank double adaptors on powerboards
  • always turn off decorative lighting before going to bed or leaving the house
  • keep Christmas lights out of reach of children

Outdoor Lighting

  • when installing outdoor lights use only those designed for external use (generally these types will have a transformer)
  • always turn off outdoor lights during rain or storms
  • ensure that your outdoor connections are weatherproofed
  • do not piggybank double adaptors on powerboards
  • follow the instructions and recommendations of the manufacturer
  • do not run electrical leads over doorways or through windows, over walkways or driveways where they may be damaged
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29 Nov

Safe Santa Checklist – Christmas shopping safety in-store or on-line …. check before you shop

Check before you shop:

  • No products on your shopping list have been recalled – Product Safety Australia
  • Any warning labels or safety information
  • Toys are age appropriate and that button batteries are secured. The battery compartment should be secured with a captive screw, bolt or other mechanism that requires a tool to gain access to the batteries or the compartment requires two or more independent AND simultaneous actions to remove its cover.
  • Check after Christmas – Product Safety Australia
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03 Nov

Check your detachable wall plugs to make sure that they are safe!

Over the past year several types of detachable wall plugs have been recalled as they have come apart exposing live wires and presenting a risk of electrical shock. The wall plugs should not come apart easily and the plug portion should not separate when removed from the power socket.

For more information please check the Recalls on the Product Safety Australia website.

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21 Sep
21 Sep
01 Aug

New and Improved Product Safety Australia website

New website to warn consumers about unsafe products

Published:
1 Aug 2016

Welcome to the new and improved Product Safety Australia website—which has combined with the Recalls website—to provide you with a single entry point to national, state and territory product safety and recalls information.

It doesn’t matter if you’re at home, work or on the go—as our new Product Safety site is fully mobile responsive enabling you to keep up-to-date on the latest product recalls and safety information from any device.

Click here to view site

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14 Jul

New mandatory standard to ensure safety of self-balancing scooters

Published: 
14 Jul 2016

The Minister for Small Business and Assistant Treasurer, the Hon Kelly O’Dwyer, has today introduced a mandatory standard under the Australian Consumer Law to ensure the safety of self-balancing scooters (previously called ‘hoverboards’).

The ACCC conducted a safety investigation and found imminent fire safety risks result from defective electrical circuitry and substandard lithium-ion batteries in some hoverboards.

There have been a number of hoverboard related house fires and incidents of hoverboards sparking, overheating or producing smoke, both in Australia and overseas.

The ACCC recommended the Minister introduce a national safety standard after consultation with suppliers and electrical safety experts. The mandatory standard has the same requirements as the interim ban and will last for two years.

Details about the standard

The standard will reduce the risk of house fires associated with self-balancing scooters overheating while charging, lessening the risk of injury or death to consumers.

The standard covers two-wheeled devices. At this time there is insufficient evidence to require regulation of single wheeled devices in Australia, but the ACCC is continuing to monitor the safety of single wheeled devices.

The ACCC will work with state and territory electrical safety regulators to develop a longer-term solution during the next two years.

Retailers and suppliers can find information about the safety of self-balancing scooters and what they should do on the Product Safety Australia website.

The safety standard is registered on the Federal Register of Legislation as Consumer Goods (Self-balancing Scooters) Safety Standard 2016(link is external).

See: Self-balancing scooters

What consumers should do

  • If buying a self-balancing scooter, confirm the product has been tested and that it meets the requirements specified in the mandatory safety standard.
  • If you have already purchased a self-balancing scooter, check if it is subject to recall.
  • You can also contact your retailer or manufacturer to confirm if the product has been tested and if it meets the requirements specified in the mandatory safety standard.

Self-balancing scooter recalls

Recalls to date

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24 Jun

Standard AS/NZS 4417.2 +A2 published on 29/01/2016

Date of Application is 1 year – 29/01/2017

Main changes:-

Projector, Sewing Machine, Simple Portable Luminaire

Level 3 ➡ Level 2

Air Conditioner with flammable refrigerant

Level 1 ➡ Level 3

Air Conditioner with non-flammable/low flammable refrigerant

Level 1 ➡ Level 2

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